Case Study

Case Study

Case Studies

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Travers Smith

Restore Harrow Green - Travers Smith

The Challenge:

Travers Smith is a commercial and financial law firm, founded more than two centuries ago and has practiced in the City of London ever since. It is widely regarded as a member of the ‘Silver Circle’ of leading law firms in the UK. The firm has won numerous awards and has twice been voted UK Law Firm of the Year. Travers Smith has offices in Paris and London, the latter acting as its headquarters.

The Project:

The London office took a decision to refurbish and restack two of their offices and consolidate a third office. We were asked to carry out the complex move programme and called on the services of our IT division, Relocom, to assist with the decommissioning and recommissioning of the firm’s IT, which was as an integral and important part of the project. A key reason for Travers Smith choosing Restore Harrow Green was our experience in the legal sector and, in particular, our understanding of the need for fee earners’ work not to be interrupted so that services to clients are not disrupted. To achieve this we appointed one of our highly experienced Move Managers who consulted very early on with Travers Smith on all aspects of the project including timescales, pre move planning, key activities and milestones, post move support and associated risks. Our IT division, Relocom, also provided two dedicated project managers who oversaw the IT requirements from beginning to end. A plan involving specific methodologies was put in place to ensure that we could work around the needs of the firm and other important contractors undertaking the refurbishment. One of these tactics included scheduling the moves over weekends to minimise downtime for the firm.

Before the moves took place, preparatory work, included mounting monitor arm assemblies and monitors, carrying out floor port patching, timed deliveries of crates and materials, was carried out to ensure a seamless transition. Desktop IT was de-commissioned for packing with old kit being singled out for replacing. Staff were moved over to their new offices with military style precision, ensuring that the site was completely cleared of furniture, equipment, filing and IT.

An essential part of our planning was to create just the right amount of ‘swing space’ which allowed us to move staff and their IT into one area at a time, enabling staff to continue working while their usual work space was being refurbished. Our skilled move teams repositioned furniture, equipment and provided sequential and secure packing and unpacking of filing. Our IT technicians made absolutely sure that IT was decommissioned and recommissioned according to strict deadlines which also involved installing upgraded IT kit as part of the process. All of Travers Smith 500 staff were affected and moved twice, into the ‘swing space’ and back again.

Our Solution:

In total we carried out over 1,000 moves over 10 phases, throughout the project our experienced Move Manager was on site overseeing all of the project activities, providing useful guidance and support to our customer and making sure everything went to plan. To ensure business continuity our IT technicians were on site during Monday mornings to provide hands on support and deal immediately with any IT requirements. Travers Smith was able to rely on us to take complete responsibility for the whole project so that they could carry on servicing their clients and not worry about move related issues and achieve their desired outcome of streamlining their offices.

Project Details


Travers Smith


What We Did:

  • Relocated 500 employees twice
  • Provided a full decommissioning and recommisioning IT service
  • Project management

Client Feedback

We were absolutely delighted with the assistance we received from both Restore Harrow Green and Relocom. Each move was successfully delivered and we were highly impressed by the level of pre-planning which meant that there was minimal disruption to the end user.

Paul Way - Project Director for
the Travers Smith refurbishment project
Travers Smith