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FAQ

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Your Business Relocation Questions Answered

When it comes to Office Removals we get asked a lot of questions from customers wanting to know how we handle the logistics of this complex process. Without expert knowledge and planning, moving an office can seem like a daunting and endless task but with the right help it can be broken down into a manageable project so that you and your employees can have peace of mind the move will be completed efficiently and professionally. 

Usually everything starts with a pre-planning meeting and survey, where we make sure to answer all your questions when we meet with you, and share with you our experiences and insights. Below are some of the most common questions and concerns people have at the initial stages of their office moving project. 

If your question is not answered below feel free to ask us directly or use our contact form to get in touch or call us today to speak to one of our Move Managers. We love hearing from our customers. 

Still want to know more? Simply view our blog page for more tips and suggestions.

 

How much notice should I give for booking my office move?

The simple answer is as much notice as possible. The time for choosing a removal contractor is not when your moving date is known precisely, but when it is known approximately. It may be known approximately long before it is known precisely, and the intervening period should not be wasted. 
The earlier we get involved the more we can help you to plan and prepare. 

However, we pride ourselves on our flexibility and responsiveness, so no matter your time frame, get in touch and we’ll always help.
 

Will you plan the office removal process from beginning to end?

Yes, when it comes to relocating your business you will be assigned a dedicated Move Manager at the very start of the process. Our Move Manager will arrange a number of meetings during which we will agree your moving schedule and ensure nothing is left to chance. Our meticulous planning and detailed approach is essential in helping to keep everything on track. We will keep you updated every step of the way, provide help with your own staff briefings and produce unique ‘employee move packs’ which are packed full of helpful guidance for your employees affected by the relocation. 

Can you do moves during the evening and over weekends?

Yes we can and do! A lot of our customers choose to relocate their business over a weekend and out of ‘normal trading’ hours so that any disruption on the business is minimised. For larger moves, this usually takes place over several phases often involving weekend and/or evening working  to ensure that the transition is smooth, and downtime is kept to a minimum.

What about moving sensitive information and secure files?

When moving sensitive files we implement a number of protocols to ensure confidentiality. For example, we use lockable crates which we can pack in the presence of your staff to ensure line of sight is maintained. These crates are sealed with unique, numbered seals and transported with one of your staff on board the vehicle to maintain the chain of custody. Once at the new site, the seal is broken in your presence and the files returned to their safe location. In addition, all of our teams undergo security background checks and sign non-disclosure agreements, which qualifies them to handle sensitive data.  

How will the space be planned at the new office site?

If you need help with your new office layout and making the most from your new space, we can help. Space planning is a fundamental element of your interior design process. We have experienced space planners available to help you plan how the space is to be used. 
 

How do you know what items go where at our new location?

By using a simple but effective labelling system - As experts in logistics we have a detailed method for identifying all items involved in your office move, which includes recognising specific areas at destination, such as different areas and floors. For example, all personal crates are labelled internally and externally for increased safety. Items that are going to be moved are labelled by colour, category and final destination on an equally coded spreadsheet. Items not moving are also clearly marked as such. All IT is labelled both on the component itself and on the packaging and every item is identified as part of a larger configuration. Cables and small components are placed in labelled bags and where applicable, IT assets are barcoded so that we can track the asset’s information. Finally, the position of all desktop items is recorded so that each desktop configuration can be replicated at its new location.
 

Do you decommission, move and recommission IT, servers and AV equipment?

Yes, we’re able to relocate every type of computer system as well as server rooms, telephones, Audio Visual and associated office technology. Our in-house IT relocation teams will decommission and recommission your IT and offer support before, during and after your move. We can also set up and deploy your new equipment, collect, wipe and remarket your legacy IT assets to deliver you maximum rebate.

Do you also recycle IT?

Yes, this is a growing area for us. We offer a comprehensive service of IT repurposing, resale, data erasure and destruction, depending on your needs. Visit our Restore Technology site for more information.
 

What does an office move cost?

We tailor all of our prices to the customer’s specific requirements, this will factor in items such as the size of the move, how many employees are moving, when and over what timescale, access in and out of buildings, any specialist requirements such as moving large items of equipment or machinery and what services are required for example, file packing, pre and post move assistance and other specific project requirements.   

 We offer a free consultation to all customers considering an office relocation so we’ll advise you up front on what the total costs will be and we guarantee there will be no hidden extras.

How do you work out your prices?

One of our expert Move Managers will visit your office and get a full understanding of your relocation project and aims. We take an outcome based approach to every relocation project. We will prepare a comprehensive quote and move schedule detailing what we will do, when and how. Your move schedule becomes a ‘live’ working document which can be updated to record any changes as your project timeline progresses.

How will you protect our buildings against possible damage?

We take great care in every space we work. We first determine the best route to take for ease and efficiency and then place protective coverings on the floors, protectors on all corners and door frames as well as corrugated cardboard along the walls to ensure your building is in the same condition from when we arrive to when we leave. We protect lift interiors, stair wells and all vulnerable areas before we start work. On completion we take down all protective material and remove it from site. 
 

What if I need new office furniture?

We have access to all of the major office furniture manufacturers and can supply you with a wide range of office furniture as part of your relocation project. We can also help you design and space plan your new space.

What about items I don’t need right away, do you provide secure storage?

Yes, we have secure storage facilities throughout the UK. If you have office furniture, stock or assets you won’t be moving to your new site but might require them at a later date, we can help. Our online storage inventory provides you with real time stock levels, images and the ability to manage your items via our customer portal. Items in storage are easy to retrieve and very accessible.
 

What happens if we need to make a last minute change to the move schedule?

Last minute changes are no problem for us, we pride ourselves on our ability to respond to our customers’ needs and provide high quality service even at the last minute. Our experienced teams, are very flexible, enabling us to react to short notice challenges quickly and easily. 
 

How do you pack fragile items?

We have a number of specialist methods and materials for packing sensitive or fragile items. For example, monitors have custom built, padded sleeves designed to offer the utmost level of protection and all electronic items are wrapped in anti-static bubble wrap to ensure they are kept safe and secure. Another example is artwork for which we use bespoke crates, acid free tissue and protective cardboard. A vulnerable part of artwork when being moved is the frame, we use specially designed frame protectors that ensure artwork arrives at its new destination in exactly the same condition as when we collected it. 
 

What about furniture we don’t need anymore, will you take that away and what happens to it?

Yes we often undertake office and building clearances for our customers as part of their relocation project. We offer a comprehensive reuse and recycling service for all of our customers’ legacy office furniture and assets, ensuring that they’re utilised in the best way possible. If, for example, the furniture is in good condition we’ll arrange for it to be sold through our furniture dealer network. As an alternative to re-sale we work with UK based charities, business start-ups, schools and community projects  that are in need of office furniture but do not have the funds to purchase. We also offer furniture upcycling – from our own experience at least 50% of office furniture can be brought back to life by reupholstering chairs and resizing desks. Finally, if your used furniture does not fit in any of these categories, we’ll ensure that your items are broken down into component materials and recycled either by being turned into fuel pellets or reused in other manufacturing methods to ensure we stay within our 0% waste to landfill guarantee.
 

Why should I choose Restore Harrow Green for my office move?

We are the market leaders and have held the largest share of the UK's business moving market for more than fifteen years.
Our focus is on making things easy for our customers and no doubt this is why we have an excellent customer retention record. Our staff take great pride in their work and they understand that it is their actions that help us maintain our market-leading position, so you can be confident that they will go that extra mile on your behalf. We make it easy for you to do business with us; we offer great value for money; we do what we say we will do, and we will not let you down.

We aim to be the number one choice for organisations who are relocating, reorganising or recycling, providing the very best service tailored to our customers' needs.