To store and manage, offsite, 750,000 ‘active’ patient records and deliver any one of them, if requested, back in to the hands of the hospital in as little as one hour.
Barcode ‘fingerprinting’ of every file and super-fast computerised ‘find and pick’ system supported by two deliveries per day and 24/7 emergency service.
Restore Harrow Green manages the L&D’s entire offsite record storage, some 750,000 items. As well as patient records, they store dental impressions, x-rays, theatre logs, fracture packs, maternity notes, A&E records and files from the L&D’s Obesity Research Centre. This is the sharp end of RM, where delays can have serious consequences.
The heart of the service is Restore Harrow Green’s twice daily delivery schedule and, more importantly, their emergency response service, on call all day, every day. The engine room is the O’Neil system, a world-class RM application that delivers extremely fast ‘find and retrieve’ results, including automated ‘route planning’ that plots the shortest journey around Restore Harrow Green’s 100,000 square foot storage facility to find dozens of unrelated files.
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Prompt availability of personal information is a fundamental, sometimes decisive aspect of good patient care. Restore Harrow Green is just what the doctor ordered.
Gillian Alloway - Health Service Records Manager,
L&D Luton & Dunstable Project
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