Case Study

Case Study

Case Studies

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Irwin Mitchell

Harrow Green Case Studies - Irwin Mitchell

The Challenge:

To rationalise and modernise Irwin Mitchell’s document management system and provide a more responsive, better connected storage programme for over half a million files.

The Project:

Reducing six providers to one and creating an intelligent, combined offsite and in-house document management system using a single inventory database, with emergency retrieval facility.

Our Solution:

  • Two-year uplift and system entry of 61,000 archive boxes from previous suppliers at a rate of 500 boxes per week
  • Round-the-clock request handling and two-hour emergency delivery service
  • Comprehensive training programme for Irwin Mitchell staff

Six RM (records management) providers served Irwin Mitchell. The company identified that a single provider with one set of storage protocols could deliver a more cohesive service, so they went to tender and Restore Harrow Green secured the national contract. While Restore Harrow Green now manages most of Irwin Mitchell’s inventory at its own facilities, the client also has its own facility at Sheffield, with modern mobile racking and an archiving team of six.

Restore Harrow Green installed its inventory management system at Irwin Mitchell, powered by the leading O’Neil software, and provides training and support for the archiving team. The offsite and in-house systems are integrated and share a common inventory database, allowing Irwin Mitchell to seamlessly and efficiently transfer around 7,000 files per year between both facilities and throughout their offices.

Project Details


Sector:
Legal

Organisation:
Irwin Mitchell

Location:
Sheffield


What We Did:

  • Rationalise and modernise Irwin Mitchell’s document management system
  • Provide a more responsive, better connected storage programme
  • Round-the-clock request handling
  • Comprehensive training programme for Irwin Mitchell staff
  • Installed its inventory management system

Client Feedback

Restore Harrow Green recognises the need to play its part in what is a very active function at Irwin Mitchell. Their forward-thinking, proactive approach to the account is highly valued. Furthermore, the way they work is very innovative, and their customer service regularly comes in well beyond our expectations.

John Keoah - Rathbone Brothers,
Rathbone Brothers Project