Training is a major priority for us at Harrow Green. We invest in our staff by providing them with a full programme of training, to ensure that we have a highly skilled workforce which can provide the very best service to our customers. By giving our staff support and encouragement, we increase their skills and confidence, and thereby their career opportunities, all of which increases their competence and motivation.
We have been working with an external organisation, Skills Team, to make sure our staﬀ gain relevant qualiﬁcations and receive the training they need to give our customers a truly excellent service. Looking at the various courses which Skills Team oﬀer, we identiﬁed which would best meet our needs and would complement our existing training provision.
One of the programmes we chose to include in our training package is the Skills Team Programme in Team-Leading. This course gives participants the chance to gain nationally recognised qualiﬁcations from the Institute of Leadership and Management. It is an apprenticeship programme consisting of a combination of training, skills development and applied workplace learning, leading to a Level 2 NVQ Certiﬁcate in Team-Leading, a VRQ Certiﬁcate in Team Leading and Functional Skills in Maths and English at the appropriate level.
The programme takes 12–18 months to complete. It includes classroom training carried out in an interactive, engaging style, and individualised assessor support. Assessment tests are carried out during workshops and candidates are also given project work and assignments after each workshop to complete in their own time. A course for ten of our staﬀ members began on 21st July 2014, with a planned end date of October 2015.
In oﬀering this training, and giving staﬀ the chance to gain a qualiﬁcation from the ILM, we are breaking new ground and increasing professionalism in our industry. We are very proud to be the ﬁrst in our industry to provide this opportunity.
This course of training is making a real positive difference to Harrow Green as an organisation and to our individual staff members. One participant, Trevor Hart, has now advanced his career with us by achieving promotion to the position of Operations Manager and he told us:
The Teamleading programme has been immensely helpful in increasing my skills and confidence, and in finding strengths I didn’t know I had.