To rationalise and modernise Irwin Mitchell’s document management system and provide a more responsive, better connected storage programme for over half a million files.
Reducing six providers to one and creating an intelligent, combined offsite and in-house document management system using a single inventory database, with emergency retrieval facility.
- Two-year uplift and system entry of 61,000 archive boxes from previous suppliers at a rate of 500 boxes per week
- Round-the-clock request handling and two-hour emergency delivery service
- Comprehensive training programme for Irwin Mitchell staff
Six RM (records management) providers served Irwin Mitchell. The company identified that a single provider with one set of storage protocols could deliver a more cohesive service, so they went to tender and Harrow Green secured the national contract. While Harrow Green now manages most of Irwin Mitchell’s inventory at its own facilities, the client also has its own facility at Sheffield, with modern mobile racking and an archiving team of six.
Harrow Green installed its inventory management system at Irwin Mitchell, powered by the leading O’Neil software, and provides training and support for the archiving team. The offsite and in-house systems are integrated and share a common inventory database, allowing Irwin Mitchell to seamlessly and efficiently transfer around 7,000 files per year between both facilities and throughout their offices.
“Storage is no longer a static medium. Clients like Irwin Mitchell need a great deal of flexibility, in-house and offsite systems that speak to each other, and fast access to documents. We are building our service around these modern demands.”
Nigel Dews, Managing Director, Harrow Green