Integrated services means combining two or more – sometimes all – Harrow Green services on a single project.

The more services you use, the greater the benefits you receive, with project savings of up to 25%, sometimes more depending on the amount and type of services you use and the size of your project.

When your organisation embarks on a physical change programme, such as office relocation or the modernisation of your office furniture and interiors, often you will employ the services of several different service providers. Each of those service providers will have different ways of working, individual project managers, different administrative and back-office procedures, different standards and a different culture-fit to your organisation. You then have to manage those multiple service providers, either yourself or by bringing in a project manager to do it for you.

Why Integrated Services work...

We recognise that, increasingly, organisations want to buy multiple services from a single supplier, operating lean procurement where a reduction in costs doesn’t mean a drop in standards. That’s why we’ve put together a service portfolio that can handle business change from start to finish – from furniture, fit-out and IT to relocation, records management and people moves. Use them together, and project efficiency goes up, while costs are driven down.

• Lower project costs, per capita
• Lower project management costs
• Leaner resourcing and lower operational charges
• No multiple call-out charges.
• No multiple minimum charges.
• No project downtime while different service providers play ‘catch up’.
• More capability to deliver large projects in the shortest possible time (big bang) – the most cost-effective way to undertake a large project.

Integrated Services: Business Change to the Power of One…

We produce one project plan that covers every service element. You can see both the total cost of the project, as well as the cost of each service. Plans are designed to connect activities and services in the most efficient and cost-effective way. The plan focuses on the resource and activities required to achieve your project goals, but it can also be broadened to include pre-project analysis and feasibility studies for rationalisation programmes.

Every integrated project is managed by one project manager. Given the expense of employing project managers across a range of services, it is here that some of the most significant cost savings can be made. Your project manager and his or her team will co-ordinate, oversee and be responsible for each of the services we provide as well as establishing working partnerships with other service providers involved in the project.

Harrow Green’s award-winning training centre and its various quality accreditations means that you get consistent quality standards across the service spectrum. On larger projects, we will design and implement one Service Level Agreement on performance standards, containing Key Performance Indicators that cover every service activity and meet the precise needs of your project.

On integrated projects you get one project team, often multi-skilled, delivering each of the various project activities. The team comprises close-working colleagues, used to working together, sharing common ownership, and incentivised to share jointly in the success of the project. And because every team member will have been trained at our award-winning training centre, the highest quality of service in our industry comes as standard across every activity we undertake.

The information process is, like everything else, fully integrated. From planning meetings to post-move support, the same team gathers, assesses and reports on progress, decisions, issues and performance. Management information – critical to assessing success – is delivered in one document by one person, covering every activity carried out by every service. Your ability to view the project as a whole from a single report allows for clear thinking and well-informed decision making.

A project without good financial management is not a good project. Co-ordinating the costs of multiple suppliers and reconciling an in-tray full of invoices can leave a bitter aftertaste once the project is complete. Harrow Green’s integrated services leaves you with one invoice, detailing every element of the service. And you can have input into how the invoice is structured and how the budgets are allocated, with allocation by service, project activity or cost centre, giving you complete financial and administrative flexibility.

If you want to know more about integrated services, you can get in touch via our main contact page here or, if you’re an existing customer, simply contact your account manager.