ISO 9000: Harrow Green is BS EN ISO 9001:2000
accredited. While our own high standards have always been
reflected
in the service, manpower and resources we supply, official
accreditation recognises our long-standing commitment to quality.
FIDI-FAIMISO: FAIM is an independent
quality assurance programme set up by FIDI (see below) which
is not only dedicated to international moving but exceeds
the requirements of any other quality standard. There are
two levels of FAIM accreditation: FAIM and FAIMISO. Harrow
Green holds the higher FAIMISO quality standard. This requires
a higher pass mark, existing ISO9002 accreditation and a
detailed quality manual. When being accredited, greater emphasis
is also placed on quality management & environment, resources,
service and business competence.
PFM Partnership Awards: Harrow Green
is the only company in its service sector to have won five
partnership awards: in 1997, 1999, 2000 and 2003 for its
work, respectively, with NOP, The British Library, the BBC
and Telereal and BT. In 2002 it won its first partnership
award in the training category, for the standards of excellence
achieved by the Harrow Green Training Centre.
This year, the company has again been shortlisted for two
more partnership awards, for its Green Package and its client partnership with Norwich Union and Procore.
BIFM: Harrow Green is a large enterprise
corporate member of the British Institute of Facilities Management.
BIFM is the UK’s lead institute representing the interests
of those who practice facilities management and work in organisations supplying FM related goods or services.
The British Association of Removers: Harrow
Green is a member of the British Association of Removers.
The BAR aims to be the recognised voice of professional
business movers, to provide a comprehensive range of essential
services to its members, and to be the guardian of professional
standards for the benefit of its members and their customers.
Harrow Green’s commercial operation is also a member
of the BAR’s Commercial Moving Group (BAR-CMG), membership
of which imposes a specific code of conduct and service standards
relating to business moves.
FIDI: FIDI is the organisation representing
worldwide movers. Membership provides our clients with a
global network of strategic partners (agents) bound by a
common quality standard. The purpose of FIDI is to create
an umbrella beneath which companies can exchange traffic
with a reasonable expectation of good service and financial
security. Entry standards are high because it is important
to create a network of quality companies each of which has
confidence in the others.
Reg Allen, Harrow Green’s managing director, is also
treasurer of FIDI.
PRISM: Harrow Green’s Records Management
division is a member of PRISM International (Professional
Records & Information Services Management). PRISM is
a not-for-profit trade association for companies that provide
their clients with protection, access, retention, storage and
disposal of their vital information. Members
receive unmatched industry information, education and a global
network from which to gain the tools necessary to provide
the highest quality of service to their clients.
O’Neil Strategic Partner: For over
20 years, O’Neil has been the software and
hardware provider for over 800 record centres in more than
50 countries, ranging from start-ups to multi-nationals.
O’Neil’s solutions manage/track multiple types
of data including traditional storage boxes, file folders,
documents and tapes; from deposit to destruction, from work
order to invoice. They are also the industry pioneers for
barcode tracking, portable printers, laser scanners and web
technology.
RoSPA: Harrow Green is a member of RoSPA
(The Royal Society for the Prevention of Accidents). Running
a busy fleet and the manual nature of Harrow Green’s
work can place our staff in situations where there is an
increased risk of accidents. Our decision to join RoSPA and
benefit from up-to-date information, advice, and training
demonstrates our commitment to providing our staff and our
clients with a safe occupational environment.
Achilles: Harrow Green has been selected
for the Achilles UVDB, a supplier database used by the UK
utility industry to source and pre-qualify current and potential
suppliers of major products, services and works. The UVDB
is currently used by over sixty utilities and major contractors
within the utility industry, covering electricity (including
nuclear), water, gas and telecom sectors. The aim of the
UVDB service is simple: to provide a single focus point for
the collection and sharing of supplier pre-qualification
information, reducing costs, time and administrative workload
while increasing opportunities to both suppliers and utilities.
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