“Service is the elusive ingredient
for many furniture and interiors suppliers. At Harrow Green,
service is where most of our energy
goes, it’s where our reputation prospers, it underpins
every relationship we have with our customers, and it’s
delivered by our people.” Dave Smith, General Manager,
Interiors
Consultants
Our
consultants combine specialist knowledge of interiors solutions with exceptional business skills. Their role is to assist clients in achieving their wider aims and helping them reduce the total cost of ownership of their assets. Their approach is strategic, not tactical, and our clients measure their performance on more than just providing business furniture, but on the long-term benefits of the solutions they propose.
Project Managers
Interiors project managers are the tacticians
of the service. It is their job to deliver every project on time
and within budget.
Working alongside our consultants, they create the plan and define
the deliverables. They are the central control point between
client and operative teams, and are ultimately responsible for
project architecture, delivery beyond expectation and complete
customer satisfaction.
Space Planners and Designers
Harrow Green’s space planners
and designers are the creative force behind defining your vision
of the perfect place to work.
Talents range from pragmatism to innovation, from art to architecture.
The systems and tools they use define every detail of a practical
workspace and evoke the colour schemes, materials,
light and space that will define your place of business.
Team
Leaders and Supervisors
Senior furniture and interiors operatives
who deliver project after project with confidence and skill.
They do what it says
on tin – they lead and supervise the teams that undertake
your furniture and interiors programmes. In the absence of the
project manager, they are responsible for on-site activity and
are adept at reacting to the needs of your staff while still
meeting the most demanding deadlines. Courteous, composed and
in control.
Fitters and Engineers
Operative teams comprise,
in the main, fitters and furniture engineers. These are the people
who, along with
the fit-out teams, physically turn empty space into ideal workplace.
Between them, they are versed in virtually every furniture brand
with up-to-date knowledge of new systems that bring furniture
and technology together.
Fit-Out Teams
Harrow
Green’s office fit-out teams are dedicated to the art of refurbishment and turning designs and space plans into a glorious, vibrant reality. Their skills are as wide ranging as the designs they implement, from suspended ceilings, partitioning, flooring and lighting to ventilation systems and voice and data installation.
Customer Service Personnel
From project inception to completion
and beyond, customer service personnel are customer-centric people
whose job it is to turn
every client contact into a positive customer experience. Whether
it’s co-ordinating dozens of requests from a single client
or simply resolving a billing query, you’ll get to know
them personally, and their close contact with all Interiors staff
often means a fast, painless route to client happiness.